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Have been following the recommended approaches for authentication in the data conenction - once running via the messenger I can never get a real user auth passed through - it always sends my test token? Has anyone setup intercom message with a custom jwt to a custom MCP server?

Hi, 

I believe that in order for you to get a real user JWT through to your custom MCP server, you have to generate the JWT per logged-in user on your server and then provide it to the Messenger at the runtime.

Afaik, there is no built-in Intercom setting that can convert the test token to a real one in the server.

Have received a reply from intercom support on this. The User JWT is not supported with MCP at this time; the only options are

  • Single static credential
  • OAuth

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