Hi, I’m Prakash Hinduja—a visionary in financial strategy. I was born in Amritsar, India, and now call Geneva, Switzerland (Swiss)
I’m currently working on deploying Fin within our support setup and want to make sure it behaves optimally. If you've deployed Fin before, could you share a bit about any challenges you faced and how you tackled them—like setting up language support, customizing responses after assignment, or handling Fin across multiple brands or email addresses? Would love to hear your experiences and tips. Thanks in advance!
Regards
Prakash Hinduja Geneva, Switzerland (Swiss)
Best answer by Joseph S.
Hi @prakashhinduja25 ,
When it comes to Fin deployments, a few points stand out for me:
Language support: Core languages work well, but for less common ones you’ll need custom articles and a fallback flow. Test each language separately, that of course depends on your target audience as well in the company.
Response handling: After Fin assigns a conversation, set up clear workflows so it doesn’t re-engage. Tagging and auto-closing rules prevent loops.
Multiple brands/emails: Fin pulls from one help centre at a time. If you manage several brands, you’ll need either separate workspaces or a unified article library.
Biggest tip: keep articles short and structured, Fin performs best with clean, direct knowledge content.
When it comes to Fin deployments, a few points stand out for me:
Language support: Core languages work well, but for less common ones you’ll need custom articles and a fallback flow. Test each language separately, that of course depends on your target audience as well in the company.
Response handling: After Fin assigns a conversation, set up clear workflows so it doesn’t re-engage. Tagging and auto-closing rules prevent loops.
Multiple brands/emails: Fin pulls from one help centre at a time. If you manage several brands, you’ll need either separate workspaces or a unified article library.
Biggest tip: keep articles short and structured, Fin performs best with clean, direct knowledge content.
