Customer Experience & Trust in an AI-First CS World- North America

The Future of Support Is Here — Are You Ready to Lead It?

Modern AI isn't just resolving queries — it's redefining customer experience and requires building entirely new foundations of trust.  

Join fellow customer support leaders for a focused session with Declan Ivory, VP of Customer Support at Intercom who'll share how his team is making the radical organizational changes needed to fully harness AI's potential — delivering faster, more empathetic, and more consistent support by building new systems that establish customer confidence in AI-powered experiences. 

Then, take part in group breakout discussions designed to help you explore and benchmark how forward-thinking companies are moving beyond surface-level automation to create truly transformative support experiences. You'll leave with peer insights, practical takeaways, and a clearer vision of what great AI-first customer support can look like in 2025. 

This session is for customer support and experience leaders who recognize that getting the best results from AI requires fundamental changes to team structures and processes — changes that may be challenging but are essential to driving real progress in the age of AI.