Intercom Community Profile 

Intercom Expert & CX Senior Manager with 9 years of experience in process optimisation, management, and systems audits, consistently driving 93%+ across key metrics.

As an Intercom Certified Partner, I designed, developed and shipped numerous Intercom apps and bring a strong focus on optimising every process for peak performance.

With a career spanning front-office functions (CX and Fraud prevention) and back-office operations (Finance, Engineering, HR, Business development and Data), I specialise in making customer experience and operations run smoother, faster, and smarter.

Learn more: customer-experience-ops.netlify.app

I don’t just advise, I build teams that outperform everyone else. Every. Time.