Fin AI for Calls/Email? | Community
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My org would like to explore getting Fin in front of calls/emails. What resources should I consume before surfacing a request for consultation on our specific use case? Is it trustworthy? What are the hallucination implications? 

Hi Malachi! 

I don’t believe Fin is available yet for calls, but they do have a waitlist and an article with more information here.

Here are some other articles that would help you get an idea of how Fin works and how it works specifically over email:

  1. The new Fin.ai website is a great start.
  2. The Fin AI Engine™️ overview to understand how the technology works. A bit more of a technical overview.
  3. Deploying Fin over email. A practical overview of how Fin is used with email.
  4. Plus here is a bunch more of their articles regarding Fin that may interest you as well.

According to Intercom, Fin has a very low hallucination rate (less than 1%) thanks to their proprietary AI Engine that refines queries and validates answers. It includes multiple safeguards:

  • Only provides answers based on your support content
  • Disambiguates unclear questions
  • Admits when it doesn't know an answer
  • Includes safety controls at each stage

Hope this helps!

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