Tip: Product releases can significantly affect what Fin needs to know to respond accurately to customers. Here’s a simple process to keep your content aligned and Fin informed:
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Create a tag: Start by creating a tag like "[Feature name] content updates".
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Search & review: Search the Knowledge Hub for content related to the release. Open top results and assess if they need updates. Apply the tag to anything that does.
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Filter & collaborate: Filter by your tag to create a list of all impacted content. Share this view with teammates to divide and conquer updates.
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Prepare drafts: For public articles, save updates as drafts ahead of the release.
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Publish in one go: When it’s time to ship, filter by your tag + status “Published with pending draft”, then bulk publish to go live in one click ⚡️
Fin will instantly have the most accurate, up-to-date content to handle any inbound conversations confidently and correctly.