On the Basic plan there is no way to delay Fin's replies. No Workflows, no wait timer. It's instant response or off entirely. Simple automations offer a 2-minute delay, but only on the first Messenger message during office hours. There is no delay option for email or for ongoing conversations, which is where the clash actually happens.
The problem: I'm on the phone with a customer, they email support during the call, and Fin replies before I can even start typing, sometimes contradicting what I've just agreed with them verbally. Two conflicting answers from one company. The "send a message first to claim the conversation" workaround doesn't work, Fin is always faster.
This makes Basic self-defeating. With no control over when Fin engages, the rational move is to switch it off. And a customer who has turned Fin off never upgrades to Advanced for Workflows. You lose the upgrade path.
The ask: a simple "wait X minutes before Fin responds" setting on all plans. If a teammate replies in that window, Fin stands down. One timer field would make Fin usable for exactly the small teams Basic is aimed at.