Data --> People --> Custom Attribute Improvements

Hello ​@Ted Kim 👋,

Let’s get this sorted for you, shall we?

I completely take your point—it’s a bit of a faff when a technical key like user_auth_level_v2 is all a support agent sees. While the technical key itself remains fixed once created to keep the codebase happy, you can certainly make things much more "human-readable" for the team in the Inbox.
 

The best way to bridge the gap between developer-speak and agent-friendly language is by using Attribute Descriptions.
 

Here’s how you can set that up:

1. Head over to Settings -> Data → People
2. Locate the specific Attribute and click the Edit (pencil) icon:

3. Fill in the Description field with a clear, plain-English explanation of what that data represents and Save your changes.

4. Once updated, whenever an agent hovers their cursor over that attribute in the Inbox sidebar, a tooltip will pop up displaying your description. It’s a brilliant way to ensure the team knows exactly what they’re looking at without you having to rename variables in the backend.

I hope this helps clear things up! Do let me know if you have any other questions, Always happy to help.
 

Have a Londonful day ahead 💂
 

Cheers,
Roy 🇬🇧

Thanks Roy, I noticed that as well, just wanted to leave some feedback as I think since the field is what the support agent is initially looking at, having them have to hover seems strange when just changing the display title seems like a more effective and straightforward way to not confuse support agents. Just a feature request on my side.