Anyone using a third-party app for Intercom Inbox translations? | Community
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Hey everyone!

We’re currently exploring solutions for multi-lingual support within Intercom and I’d love to hear from anyone using third-party apps for Inbox translations.

We’ve tried a few options from the Intercom App Store, but have run into issues with both translation quality and functionality. I’d really appreciate it if anyone could share their experience—good or bad—with third-party tools they’ve used to manage translations directly in the Inbox.

We also beta tested Intercom’s native AI-powered auto-translation and found that the translation quality was quite good—better than some other options we’ve tried. However, the current feature setup makes it unusable for our needs. Right now, it applies translation settings workspace-wide, and what we really need is granular control at the agent or team level. We have multiple teams using the same workspace, and automatic translation would be disruptive for some of them.

What I’m looking for:
✅ Works with Intercom Inbox
✅ High-quality translations 
✅ Can manage permissions at the agent level

If anyone has a solution they’ve had success with—or even lessons learned from tools that didn’t quite work—I’d love to hear about it.

Thanks in advance! 🙏

Hey ​@Bukunmi Ojumu 👋 Jacques here from Intercom Support. I hope all is well today!

You are correct that our native AI Inbox Translation is a workspace-wide setting. However, agents can individually disable it or skip translation for familiar languages, which partially addresses the need for granular control. You can do that here.

We also have some documentation on this too:

Hope this helps!

Hey ​@Bukunmi Ojumu 👋 Jacques here from Intercom Support. I hope all is well today!

You are correct that our native AI Inbox Translation is a workspace-wide setting. However, agents can individually disable it or skip translation for familiar languages, which partially addresses the need for granular control. You can do that here.

We also have some documentation on this too:

Hope this helps!

Thank you so much Jacques, this is the update I was waiting for! It was a feedback from the initial AI Auto Translate beta but I never heard back since then. Was it recently added? Is it still in beta or available to everyone now?

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