Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??
Also, Why dosen’t Visibility Audience utilise the preset Fin Audiences, which are super useful, I have to manually configure entire collections of articles, the same rule sets each time, if that rule ever updates, I cannot easily find those articles, or edit the rules!
Super infuriating, this set up is not a serious help centre for multi-country companies with variations of policy per user group.
Best answer by Dara K
Hey @CarterLaka
I hear you on this, what you’re describing is a real limitation today, especially for multi-country / multi-policy setups.
A few clarifications on how it works right now:
In the All articles list you can bulk-view and bulk-edit Fin permissions because Fin’s training/visibility is treated as a separate, AI-specific layer.
Article “Visibility audience” (who can actually see the article in the Help Center / Messenger) is a different system and, at the moment:
It cannot be bulk-edited from the All articles screen.
It doesn’t reuse Fin Audiences; you have to configure those article visibility rules independently.
So what you’re seeing is unfortunately expected with the current product design, and there isn’t a hidden switch I can flip to change that. You can check out our Product Wishlist and see if anyone has submitted a feature request about this or submit one yourself and hopefully we can have this functionality in the future.
I hear you on this, what you’re describing is a real limitation today, especially for multi-country / multi-policy setups.
A few clarifications on how it works right now:
In the All articles list you can bulk-view and bulk-edit Fin permissions because Fin’s training/visibility is treated as a separate, AI-specific layer.
Article “Visibility audience” (who can actually see the article in the Help Center / Messenger) is a different system and, at the moment:
It cannot be bulk-edited from the All articles screen.
It doesn’t reuse Fin Audiences; you have to configure those article visibility rules independently.
So what you’re seeing is unfortunately expected with the current product design, and there isn’t a hidden switch I can flip to change that. You can check out our Product Wishlist and see if anyone has submitted a feature request about this or submit one yourself and hopefully we can have this functionality in the future.
