Hey folks, I'm Brian, I work on the customer education/Academy team at Fin.
We're starting a new project atm, building out professional certification program and before we get too far into it, I want to hear from the people this is actually for.
A quick bit of context on what we mean by certification: this isn't a course completion badge. It's a structured way to prove you can actually do the job, through real scenarios, assessments. Something worth putting on your CV or LinkedIn.
Think less "I watched the videos" and more "I can demonstrate I know what I'm doing."
Two things I'd love your input on:
- What certifications would you actually want to see? Specific Fin features and capabilities, broader skills like conversation design or AI quality management, role-based tracks like support rep or manager, what would be most valuable to you/your team?
- What would make it worth your time? What would a cert need to include for you to feel it was genuinely valuable, to you, or to a hiring manager?
Would love if people could sound off with any and all ideas below! 🙌
