I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them.
Answered
Can I add closure codes in bulk?
Best answer by bernice
Hi there
If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could also use the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria. You'll find more on the Update a conversation PUT method in our Developer Documentation 📌
+2Hi there
If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could also use the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria. You'll find more on the Update a conversation PUT method in our Developer Documentation 📌
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