Can I add closure codes in bulk?

Question

I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them.

bernice · Accepted Answer

Hi there @Yvonne👋 You have the option of adding a tag tothese conversations and then configuring a temporary workflow to close out these uniquely tagged conversation.If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could alsouse the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria.You'll find more on theUpdate a conversation PUT method in ourDeveloper Documentation 📌

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