Can I assign conversations to someone only if no one else is available? | Community
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Can I assign conversations to someone only if no one else is available?

  • February 8, 2023
  • 1 reply
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S

I'd like to prioritize agents and have a backup only step in if no one else is available.

Best answer by Lucía

Hi!

I think you might be able to solve this by setting a rule up depending on office hours or timezones. I didn't find a way to make the condition to be wheather teammates are away.

Joseph S.

1 reply

Lucía
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  • Lucía
  • Active User
  • Answer
  • February 8, 2023

Hi!

I think you might be able to solve this by setting a rule up depending on office hours or timezones. I didn't find a way to make the condition to be wheather teammates are away.

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