Can I group my Saved Replies into folders?

Question

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

Eric Fitz · Accepted Answer

Hey @zarina z​ &#128075; we don't currently have the functionality to group Saved Replies into folders. A workaround that I'd suggest is one that we use internally within the Intercom support team - use the name of your saved replies to group them!For example, if you have a group of saved replies around Billing, you'll begin the title of each one with Billing - (for example, Billing - How do I change my credit card?)That way, when your teammates search "Billing" when selecting a saved reply, all saved replies associated with billing will be returned.I hope this helps! I'd also recommend heading over to our Product Wishlist group with any product feedback you might have &#128513;

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