I want to be able to distinguish between mentions on conversations that have been resolved vs. conversations on tickets that are unresolved. Using the “unread” view doesn’t help me a lot because I want to be able to view and come back to mentions on open tickets (esp. given that tickets can’t be assigned to multiple people). I guess mentions on closed tickets will be visible on the “read” view forever?

Hi @Blue Keleher--Cam from the Intercom Support team here!You’re correct that closedconversations/tickets where you have been @mentioned will be shown in the “All mentions”/“Read” view forever. At present there is now way to customise or filter the mentions list, but the use-case you’ve described makes a lot of sense and I can certainly see howhaving this type of capability would be quite useful!I’ve gone ahead and submitted a Feature Request for this with our Product Development team for them to consider as they plan for the future!

Hi there,I see this is still not added -- feels very weird that I can’t archive conversations that are resolved / closed from my mentions list, which is the only view that I use.+1 to please add a feature here, this is incredibly frustrating.

Can I hide closed conversations on the Mentions page?

Can I hide closed conversations on the Mentions page? | Community

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