Is there an option to merge tickets?
I have two different tickets that are basically on the same issue and I wanted to merge both of them into one.
Answered
Can I merge conversations?
Best answer by Shauna
Hey @riri 👋🏼
Currently there is no way to merge conversations or tickets. This would be a feature request - I've flagged this to the team for you 🚀
Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>
1 person likes this
+4- Intercom Team
- 159 replies
- Answer
Hey @riri 👋🏼
Currently there is no way to merge conversations or tickets. This would be a feature request - I've flagged this to the team for you 🚀
Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>
We really need it. I know there are multiple threads around it from more than a year ago... please can you consider giving this feature priority?
Orni wrote:
We really need it. I know there are multiple threads around it from more than a year ago... please can you consider giving this feature priority?
Second this. Seems like a very basic (complex on the backend, I’m sure) feature that MANY firms have been requesting. Is there a roadmap? Can we please have this revisited by the product team? Huge blocker for our team.
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