For training purposes, we would like to export macros into a sheet or a CSV so that new teammates can use a Ctrl-F to find keywords. This would help them find keyword, not just in the macro title, but also the body text , and get up to speed quicker on our common replies. I'm wondering if we'd need to manually create a spreadsheet or if there is a faster way to pull this info from Intercom!
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Hey @user140, you'd need to manually create this spreadsheet, as there's not yet a way to export these into a CSV file. One for our @Product Wishlist group for sure!
Was there any update made for this request? We would also like to export body text for macros!
I second this request, it would be extremely useful and macro content exporting is a feature Zendesk has had forever.
Same here. Being able to export macros would be very useful.
We’ve used that feature in Zendesk and are missing it in Intercom
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