Can we send a conversation rating request more than once? | Community
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Answered

Can we send a conversation rating request more than once?

  • February 12, 2021
  • 2 replies
  • 281 views
U

Is it possible to send customer a request to rate the conversation after ticket was closed second/third time? as now it only sends automatically first time the ticket is closed

Best answer by Roy

Hello @user900​ , You can also use external NPS/Feedback tracker apps to send feedback request twice.

Suggesting to take a look at Intercom apps page, more information can be found here.

2 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • February 15, 2021

Hey @user900​! Currently, a conversation rating request will only send on the first close. It's not possible to re-trigger it.

 

However, a customer can always go back and change the conversation rating, provided that they didn't leave a comment with the rating.

 

Could you tell me a little more about your use case here, please? I'll tag in our @Product Wishlist​ group so that I know to add this feedback to my monthly report.

Roy
Top Expert ✨
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  • Roy
  • Top Expert ✨
  • Answer
  • February 15, 2021

Hello @user900​ , You can also use external NPS/Feedback tracker apps to send feedback request twice.

Suggesting to take a look at Intercom apps page, more information can be found here.

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