The chats do not get assigned even after replying to the chat.

What do you have here?https://app.intercom.com/a/apps/_/settings/helpdesk/assignmentsIf you have it as “assign to me” and it doesn’t assign to you (assuming this is what you are asking, because you didn’t give much explanation), then it could simply be an Intercom bug (I’ve seen it not long ago). In that case, use your Intercom widget at the bottom-right to raise it to Intercom’s support and let them know.If that’s something else, please explain a bit more :)

Chat unassigned even after replying

Chat unassigned even after replying | Community

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