Color of the open conversation bubble in the tab

Question

The bubble you reflects the number of open conversation, instead of showing the  not answered from the team and/or the ones that have new messages. Nowadays, if  you've X conversation open, but awaiting response from the visitor ( because he's not online), you keep seeing the same X number in the yellow bubbleMaybe changing the bubble's color or change the number inside.

Paul Byrne · Accepted Answer

Hi ​@TusFacturasAPPPaul here from support engineering to help you out 🤝The yellow messenger/badge you’re seeing is the launcher’s visual badge — by default, it reflects workspace/UI counts (open conversations or unread message counts) rather than “conversations that currently need a teammate reply.”The launcher’s colour (yellow) and launcher badge are configurable in Messenger settings, but there is no built-in toggle to show “only conversations awaiting a team response.” You can get the behavior you want with either (A) a simple admin workflow + saved Inbox view (no code), or (B) a custom launcher/widget that computes a tailored count from the Conversations API and replaces the stock badge.

TusFacturasAPP · Answer

Would be great to have it as a new setting in the panel. To display all open chats or only the ones without being answered.Thanks in advance

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded