​@Rotem Ben Shitrit  It appears this is not available right now on Tickets but Intercom says it’s coming soon -- according to this excerpt below in this article about Conversation conditional attributes ubeta]
 

Hi! I need to know if the conditional features are already available for ticket-backoffice.

​@Kauã Garcia Magdaleno it seems to be out of beta according to this link is just mentioned as Conditional Ticket Attributes now!

​@Diana Tripac I noticed that the link I shared above to the beta is no longer working. Do you know why this previous link would be broken?  It would be good to update the team to make sure the older closed beta post is redirected to the released feature for continuity. 

Hope this helps!

Thanks for flagging that ​@Nathan Sudds , ​If I am not wrong, that’s no longer in beta, it is available now:

Conditional attributes are now available for conversations