Whenever I select text from a ticket comment, no matter how I copy (ctrl+c or right click), the entire message gets copied instead of the selected text.
Anyone else experience this and have a solution?
Answered
Copying Ticket Text Selection
Best answer by Nur Nahid
Yes, this seems to be a known behavior inside the Intercom Inbox, when copying text from a ticket comment, the entire message sometimes gets copied instead of just the highlighted portion.
It’s likely related to how Intercom handles message rendering (especially with rich text formatting).
A few workarounds you can try:
-
Open the conversation in full view and use the “View original message” option (if available), then copy from there.
-
Paste the copied text into a plain text editor first, sometimes it strips the formatting and keeps only the selected portion.
-
If it’s happening consistently, report it to Intercom Support with details about your browser and OS version, since it might be a UI bug they’re already tracking.
Hopefully Intercom improves this soon, selective copying would make message handling much easier.
+7
Was it a public comment or a note specifically that was the issue?
Hopefully you can get to the bottom of the issue -- maybe a conflict with an extension or addon?
Sorry you are having this issue, I can see that being annoying!
+6Yes, this seems to be a known behavior inside the Intercom Inbox, when copying text from a ticket comment, the entire message sometimes gets copied instead of just the highlighted portion.
It’s likely related to how Intercom handles message rendering (especially with rich text formatting).
A few workarounds you can try:
-
Open the conversation in full view and use the “View original message” option (if available), then copy from there.
-
Paste the copied text into a plain text editor first, sometimes it strips the formatting and keeps only the selected portion.
-
If it’s happening consistently, report it to Intercom Support with details about your browser and OS version, since it might be a UI bug they’re already tracking.
Hopefully Intercom improves this soon, selective copying would make message handling much easier.
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