Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?
Answered
Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?
- Employee
- Answer
Hey @user2074! Daniel from Customer Support Engineering here 🔧
You can achieve this by enabling the option "Prevent visitors replying to closed conversations" under Messenger > Setup > Messages > "Control inbound conversation volume" 👍 Hope it helps!
Hello,
Thank you!
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