Hello everyone, I’m Darshan Hiranandani, I'm seeking assistance with configuring the default contact for inbound emails to use the reply-to address. Does anyone have experience with this or know how to set it up? Any suggestions, tips, or step-by-step instructions would be greatly appreciated. Thank you for your help!

@Jay Muraszewskiapologies I might have misunderstood your query.I think this is the article that you are looking for.

You can configure this in Intercom’s email settings by enabling the Use Reply-To Addressoption. Also, check your inbox rules to ensure emails are assigned correctly. If needed, automate contact updates with workflows.

Darshan Hiranandani - How do I configure the default contact for an inbound email to utilize the reply-to address?

Darshan Hiranandani - How do I configure the default contact for an inbound email to utilize the reply-to address? | Community

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