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e-mail auto replay exclude company addresses

  • January 8, 2024
  • 1 reply
  • 116 views
G

Hi,


I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails. 

 

Greeting, 

Gwendolyn 

 

 

Best answer by bernice

Hey @Gwendolyn Reede-Lijding - Bernice here from the Support Engineering team at Intercom🔧

Currently, there isn't a native option to exclude specific email addresses or domains from receiving email auto-replies in Intercom.

However, you could achieve this by creating an automatic reply with a Custom Bot Workflow and adding specific email addresses/domains to be excluded with Audience rules. Check out these articles from our Help Center for more on Workflows and triggers/audience rules 📌

Hope this helps! 

    1 reply

    bernice
    Expert User ✨
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    • bernice
    • Expert User ✨
    • Answer
    • January 12, 2024

    Hey @Gwendolyn Reede-Lijding - Bernice here from the Support Engineering team at Intercom🔧

    Currently, there isn't a native option to exclude specific email addresses or domains from receiving email auto-replies in Intercom.

    However, you could achieve this by creating an automatic reply with a Custom Bot Workflow and adding specific email addresses/domains to be excluded with Audience rules. Check out these articles from our Help Center for more on Workflows and triggers/audience rules 📌

    Hope this helps! 

    B | Technical Support Engineer
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