e-mail auto replay exclude company addresses

Question

Hi,I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails.  Greeting, Gwendolyn

bernice · Accepted Answer

Hey @Gwendolyn Reede-Lijding-Bernice here from the Support Engineering team at Intercom🔧Currently, there isn't a native option to exclude specific email addresses or domains from receiving email auto-replies in Intercom.However, you could achieve this by creating an automatic reply with aCustom Bot Workflow and adding specific email addresses/domains to be excluded with Audience rules.Check out these articlesfrom our Help Center for more on Workflowsand triggers/audience rules📌Hope this helps!

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