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Answered

forwarding intercom inbox items to external email address

  • September 11, 2025
  • 1 reply
  • 89 views
R

Hi,
I would like to know if there is a way to have each new conversation in my team's Intercom inbox to be forwarded to an external email address.

Thanks

Best answer by Steeve Cayla

There is no action called “email” in a workflow. So short answer is no. 

Longer answer would involve a server to listen to either a webhook or a data connector that would be triggered by a workflow. By server I would mean anything like Make or n8n that would receive the request and then use a “email” action to send it to a particular email. 

    1 reply

    Steeve Cayla
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    • Steeve Cayla
    • Innovator ✨
    • Answer
    • September 12, 2025

    There is no action called “email” in a workflow. So short answer is no. 

    Longer answer would involve a server to listen to either a webhook or a data connector that would be triggered by a workflow. By server I would mean anything like Make or n8n that would receive the request and then use a “email” action to send it to a particular email. 

    https://www.intuitive.cx - You can thank me by voting for this feature: https://community.intercom.com/ideas/ability-to-change-team-inbox-members-through-rest-api-10997
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