forwarding intercom inbox items to external email address | Community
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Hi,
I would like to know if there is a way to have each new conversation in my team's Intercom inbox to be forwarded to an external email address.

Thanks

There is no action called “email” in a workflow. So short answer is no. 

Longer answer would involve a server to listen to either a webhook or a data connector that would be triggered by a workflow. By server I would mean anything like Make or n8n that would receive the request and then use a “email” action to send it to a particular email. 

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