Hide Back Office Tickets from "All" tab

Question

There should be a way to separate all back-office tickets from customer-facing conversations in the support queue. Ideally, they would have their own dedicated section in the Intercom dashboard so they don’t appear under the “All” tab, since these are not customer-facing tickets.

Best answer by Dara K

Hey @Zoe Stevens that’s a great idea but for a feature request like this you would be better off posting it in our product wishlist.

Dara K · Accepted Answer

Hey ​@Zoe Stevensthat’s a great idea but for a feature request like this you would be better off posting it in our product wishlist.

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