I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email

@natalya, Have you tried to set up some automation? Which allows you to close such e-mails automatically.Here's the example:

Hello @natalya👋, Just to make sure that we are on the same page, you want to stop getting automated responses when someone CC your support e-mail? Is this correct?

How can I completely remove an email from intercom so that messages don't come up when that email is CC'd?

How can I completely remove an email from intercom so that messages don't come up when that email is CC'd? | Community

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