How can I fix Jira's fixVersion field to an Intercom ticket?

Question

Using the existing Intercom integration with Jira, I find it to be lacking in functionality.For example, a support agent reports on an issue and the agent raises a customer ticket or a tracker ticket. This action triggers an automation process that creates a bug in Jira.The important link between any support platform and Jira, is the AffectsVersion and fixVersion.I need the support agent to report in Intercom on the Affected Version, which should map to the Affects Version field in Jira.In return, once the development team assigns a fix version to the bug, I require the fixVersion field in Jira to map to a Fix Version field in the Customer or Tracker ticket.Such field doesn’t exist, so I have to create it… but I see no way to map the fixVersion Jira field to any field in Intercom tickets.Appreciate any insights on this matter - or how any of you communicate the Affects Version and Fix Version between your development work to support tickets?

Cam G. · Accepted Answer

Hi @Gil Levy-- Cam from the Intercom Support team!I see that you recently reached out to our team viaMessenger on this and have beenspeaking with Joseph, one of my expert teammates,about this 👍To pass along his response here for completeness and for the benefit of the community, “...this is a feature from JIRA that isn't supported in Intercom at the moment. So, [the capability you’ve outlined above]would be an FRQ currently.”I can see that Joseph’s submitted an Feature Request to our Product Development team on this for them to consider as they plan for the future - hopefully this is something we see become available in the near future!

Erez Cohen · Answer

​@Cam G.Would you mind sharing if this feature ended up being released?I am referring to updating custom Jira ticket fields into Intercom’s tickets, In my case I want the priority set on Jira to be synced with Intercom once it is done by the RnD team.

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