Our website is connected to Intercom, customer service sends messages, and it takes 8 seconds for the backend to receive them. What is the reason and how can we speed up?We are already the highest level members

Hey @Cherry Zhen👋 This issue of possible latency in your workspace will need a further look from the team,I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch via the Messenger 💬