How do I schedule a message to only be sent on weekends?

Question

I'm trying to create an Outbound email that is sent to a specific group of customers only on the weekends. I want the message to trigger when someone emails us over the weekend. When I click on "When to send this" to add a rule, there's only "Add URL" "Time on page".  I've tag the Group that I want it to go to, but I just realized that it started sending the email without a customer first reaching out.  How do I fix this?

Eric Fitz · Accepted Answer

Hey @emily s11​, you won't find the scheduling options for your message in the Rules section. Rather, in the message builder, there's a separate Scheduling section where you'll be able to specify when this message should send.Keep in mind that you'll only be able to schedule ongoing messages that aren't within a Series.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded