How do you make Ticket prioritization visible to your customers? 🤔 | Community
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Hello! Our company just rolled out the Tickets Portal to a few of our companies. For context, we’re a bespoke website CMS development company, and our select partners use our software to build marketing websites for their clients. 👩🏻‍💻

Our partners have the option to submit feature requests, and they’d like to share whether those requests are priorities for their team. Ideally, they’d like to see which tickets are a priority at a glance within the Tickets Portal.

However, since we can’t control the columns in the portal, we don’t have an easy way of doing that. Has anyone received a similar request from their users, and if so, have you found creative solutions to help them? 

Thank you in advance! 🎉

Hi Amberlee 
Unfortunately, there is no direct solution but there are some alternatives you can consider.
• Use custom ticket states to indicate priorities.
• Include the priority in the ticket title or description.
• Use tags to mark priorities, which can be visible on the Ticket Portal.
• Create a custom attribute field for priority and include this information in the ticket description.
While these solutions are not ideal, they can help highlight ticket priorities in the Portal. For a more robust solution, consider making a request to the ideas section.
Hope it helps :)

Is there any plans to develop this properly, feels like a huge gap

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