We send newsletters via MixPanel. Every time a new wave of emails goes out, we received hundreds of auto-replies or OOO from that campaign.
We already disconnected the emails from Intercom, but auto-replies are still sent to the Intercom inbox.
Please help us as it is very anoying.
Best answer by Roy
Hello @edvin 👋,
Have you tried to set up some Automation rule that will close such messages automatically?
+5Hello @edvin 👋,
Have you tried to set up some Automation rule that will close such messages automatically?
We have set up automations like this before, but:
Is there any way to do this without this happening?
+5@natalya , If you already disconnect email accounts from Intercom, how are you getting e-mails? 🤔
+5@edvin , Please, send me a screenshot of Incoming conversation (Auto Reply).
I will take a look and help you to fix this mystery.
+5@edvin , As I see from the screenshots incoming source is an e-mail. That means that e-mail accounts are not disconnect from Intercom.
Please go to the e-mail account settings and disable forwarding to Intercom address.
If you need a bit more information about this, just let me know and I will provide detailed instructions.
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