We would like to know the number of emails that customer sent on a day and we've responded to. How to easily track this?
Question
How to retrieve report for Incoming Emails from users?
+5- Customer Support Engineer
Hey @user2421 Racheal from the support engineer team here👋
You can filter a Custom Report by Email channel and pull up on the specific time range you are looking for:
From here you can also see the conversations, and download a CSV. Another option would be the Conversations Report filtered by channel, which shows a variety of metrics:
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