How to set up feedback like CSAT or CES on Intercom? | Community
Skip to main content
Answered

How to set up feedback like CSAT or CES on Intercom?

  • June 28, 2021
  • 4 replies
  • 127 views
S

I have tried Intercom's automated option. But I want a more customized and controlled way of asking customers for feedback once they have had a conversation with me.

I tried using apps like Survicate, Typeform, etc. but the problem with that is, once I receive the feedback, I don't see the conversation for which I got the response.

That's really odd!

I would love to know if any of you have set up any customized feedback system.

Best answer by Roy

Hello @sarita​ ,

 

As far as I know, Wootric offering a solution to post results inside conversation like a note.

 

Let me know if that works,

Best,

Roy

4 replies

Roy
Top Expert ✨
Forum|alt.badge.img+5
  • Roy
  • Top Expert ✨
  • Answer
  • June 28, 2021

Hello @sarita​ ,

 

As far as I know, Wootric offering a solution to post results inside conversation like a note.

 

Let me know if that works,

Best,

Roy

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Eric FitzEmployee
  • Employee
  • June 29, 2021

Good shout, Roy! @marín​, I wonder if you might be able to help @sarita​ learn more about Wootric's solution here?

S
  • Sarita
  • Author
  • Active User
  • June 29, 2021

@roy s11​  Thanks for responding!

I tested it. Wootric actually creates a new conversation with the customers' response instead of adding it as a note.

I mainly want to check what is the CES score given by a user, and what is the conversation they referred to when dropping that feedback.

Thanks @eric f11​, for looping in @marín​ . I will wait for the response.

S
  • Sarita
  • Author
  • Active User
  • July 7, 2021

Hi @marín​  Can you help out here?

Let me know if you need more details.

Terms & ConditionsAccessibility statement