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HTML formatting

  • November 26, 2024
  • 3 replies
  • 78 views
A

I'm using the intercom api to create and respond conversations of type email, when I send messages as an admin using HTML, some HTML components are stripped, as a result clients can't see the HTML formatted correctly when the email is opened, like i gmail for instance, why is this?

Best answer by Fario Consulting

Hi,

Could try using Intercom’s API for admin-initiated conversations.

The above API allows you to send emails while preserving the original formatting.

    Erin
    Nur Nahid

    3 replies

    F
    Innovator ✨
    Forum|alt.badge.img+1

    Hi,

    Could try using Intercom’s API for admin-initiated conversations.

    The above API allows you to send emails while preserving the original formatting.

    We help businesses with Intercom setups, integrations, and customizations. Reach out and learn more on farioconsulting.com
    A
    • Andres
    • Author
    • New Participant
    • November 27, 2024

    I don’t want to initiate a conversation, I need to reply to an existing conversation, also this documentation seems old, I don’t see any reference to this for version 2.11? 

    mateusz.leszkiewicz
    Intercom Team
    Forum|alt.badge.img+7

    ​@Andres, It’s Mat from the Support Engineering Team 😀

    If you want to reply to an existing conversation you should use Reply to a Conversation API endpoint.

    Mateusz Leszkiewicz | Technical Support Engineer
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