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I can't see inbox rules

  • August 1, 2023
  • 2 replies
  • 834 views
1

why there is no inbox rule in my inbox settings? is it because there is not so many teammates and chats in my workspace?

Best answer by Nathan Sudds

@1421104312  Inbox Rules were recently moved to the Automations area, you can find them under Workflows

More info from a recent email from the Intercom team where they mention Inbox Rules being part of Workflows now. 

 



Hope this helps!
 

 

Joseph S.

2 replies

Nathan Sudds
Top Expert ✨
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  • Nathan Sudds
  • Top Expert
  • Answer
  • August 1, 2023

@1421104312  Inbox Rules were recently moved to the Automations area, you can find them under Workflows

More info from a recent email from the Intercom team where they mention Inbox Rules being part of Workflows now. 

 



Hope this helps!
 

 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
1
M
  • Marcos S
  • New Participant
  • December 15, 2023

I found the old Rules link in the following menu:

Profile icon → Settings → Help Desk > Rules

No relationship with workflows whatsoever!

It seems the Intercom team is trying to hide this from us all the time. This is the third time this inbox Rules tab dissapears and I have a hard time finding our where it is...

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