I'm looking to drill into individual Support Rep reports in Intercom; specifically the time they spend in Intercom; time they assigned their first conversation, how many conversations they're handling per hour etc.

User441 · 2021-01-21T12:59:02+00:00

I know improvements have been made to reports but they still seem very basic, unless I'm missing something? Thanks

I'm looking to drill into individual Support Rep reports in Intercom; specifically the time they spend in Intercom; time they assigned their first conversation, how many conversations they're handling per hour etc. | Community

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