Inbox

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

How do I add a tag to a conversation? I can’t find the option.

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

How can I know when new conversations come in from my customers?