Hi @Viet Tang ! Ebenezer here from Engineering Support.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.

@Ebenezer.Laleye I’m having this same issue using 7.2.1

I also have this issue.

expo: 52.0.28
@intercom/intercom-react-native: 8.3.0

If new messages aren’t triggering updates in Intercom for React Native, try checking if the app is properly listening for real-time updates. Make sure the Intercom SDK is correctly integrated and that background app refresh is enabled. Also, test if manually refreshing the conversation list updates the messages.

For anyone still encountering this issue on iPhone:

The problem is that the socket connection fails on iOS when metro is running on localhost.

The solution in Expo is to run metro using tunnel.

https://docs.expo.dev/more/expo-cli/#tunneling

Or just release a real version, and it will work

Hi all! Ebenezer here from Engineering Support.
This issue should be fixed in our more recent version of the SDK.

Could you update and let us know if the issuer still persists.

hello ​@Ebenezer.Laleye  i updated version to 8.8.0 and i’ve a same problem.

my problem steps : 

User: Open my app > Open intercom window > Chat message send to client > Close intercom window > Continue the activity in my app and waiting answer
Client: Open intercom chat screen > See the users message > Send message to user and waiting continue the chat
User: Continue activity in my app and waiting Client Message few hour because it’s not seems