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Intercom React native has no update when new message comming.

  • July 15, 2024
  • 7 replies
  • 353 views
V

I'm developing react native app using intercom (@intercom/intercom-react-native v5.0.0). Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or kill the app and open again. I already set up push notification for the app and can receive it when app in background. Please help me

Best answer by Ebenezer.Laleye

Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

 

Nur Nahid

7 replies

E
Intercom Team
Forum|alt.badge.img+7

Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

 

Ebenezer - Customer Support Engineer
T
  • Tyler.Henkel
  • New Participant
  • September 17, 2024

@Ebenezer.Laleye I’m having this same issue using 7.2.1

mateusz.leszkiewicz
I
  • idi lal
  • New Participant
  • March 17, 2025

I also have this issue.

expo: 52.0.28
@intercom/intercom-react-native: 8.3.0

A
  • AdamFlorin
  • New Participant
  • March 19, 2025

If new messages aren’t triggering updates in Intercom for React Native, try checking if the app is properly listening for real-time updates. Make sure the Intercom SDK is correctly integrated and that background app refresh is enabled. Also, test if manually refreshing the conversation list updates the messages.

I
  • idi lal
  • New Participant
  • March 19, 2025

For anyone still encountering this issue on iPhone:

The problem is that the socket connection fails on iOS when metro is running on localhost.

The solution in Expo is to run metro using tunnel.

https://docs.expo.dev/more/expo-cli/#tunneling

Or just release a real version, and it will work

mateusz.leszkiewicz
E
Intercom Team
Forum|alt.badge.img+7

Hi all! Ebenezer here from Engineering Support👋.
This issue should be fixed in our more recent version of the SDK.

Could you update and let us know if the issuer still persists.

Ebenezer - Customer Support Engineer
H
  • huseyingo
  • New Participant
  • September 4, 2025

hello ​@Ebenezer.Laleye  i updated version to 8.8.0 and i’ve a same problem.

my problem steps : 

User: Open my app > Open intercom window > Chat message send to client > Close intercom window > Continue the activity in my app and waiting answer
Client: Open intercom chat screen > See the users message > Send message to user and waiting continue the chat
User: Continue activity in my app and waiting Client Message few hour :( because it’s not seems  

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