Answered
Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.
Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.
Best answer by Joseph S.
I am not aware of such a way. As if you add the user's email address, they will be notified.
Perhaps you can explore the ticket feature of intercom, or if you are using a calls app that is integrated with intercom and they have a different route for it.
+6I am not aware of such a way. As if you add the user's email address, they will be notified.
Perhaps you can explore the ticket feature of intercom, or if you are using a calls app that is integrated with intercom and they have a different route for it.
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