Answered
Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.
Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.
Best answer by Joseph S.
I am not aware of such a way. As if you add the user's email address, they will be notified.
Perhaps you can explore the ticket feature of intercom, or if you are using a calls app that is integrated with intercom and they have a different route for it.
+4I am not aware of such a way. As if you add the user's email address, they will be notified.
Perhaps you can explore the ticket feature of intercom, or if you are using a calls app that is integrated with intercom and they have a different route for it.
Reply
Most helpful members this week
Your Privacy ChoicesJoin the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.