The Whatsapp has the feature to reply an specific message.
Intercom has this feature working in Whatsapp channel?
Answered
Is it possible to reply a specific message in Whatsapp channel?
Best answer by Racheal
Hey
At the moment, it isn’t possible to reply to a specific reply within a conversation, starting a separate thread. I’d be happy to flag this as a feature request for the team to consider in the future!
+5- Customer Support Engineer
- 512 replies
- Answer
Hey
At the moment, it isn’t possible to reply to a specific reply within a conversation, starting a separate thread. I’d be happy to flag this as a feature request for the team to consider in the future!
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