In some cases - we need to bring in certain people (but not assign to them). Even without the @ mention part - we could really use adding a private note to the ticket as part of the macro. Sometimes we need to leave an internal note for another department after we have responded to the customer.
Answered
Is it too soon to ask that you add the ability to @ mention people and leave notes as part of macros?
Best answer by Milan
@user386 nice ideas, that should go to @Product Wishlist and end up on the road map if not there already.
I'd say Macros will be improved beyond just Saved Replies + related actions. At least the name suggests that... I hope :D
+7@user386 nice ideas, that should go to @Product Wishlist and end up on the road map if not there already.
I'd say Macros will be improved beyond just Saved Replies + related actions. At least the name suggests that... I hope :D
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