Is there a keyboard hotkey for using a customer's first name in an Inbox reply? | Community
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Is there a keyboard hotkey for using a customer's first name in an Inbox reply?

  • February 9, 2021
  • 2 replies
  • 140 views
M

I'm terrible at spelling and keep getting our customer's names wrong, which is definitely not the vibe we want to give off ;)

Best answer by Eric Fitz

Hey @matt p11​! While there isn't an "official" hotkey, our Support team use a pretty nifty workaround for this.

 

Step 1: Create a Saved Reply that only contains the first_name variable.

Step 2: Name the Saved Reply something you'll remember - our team use "fn".

Step 3: In your next Inbox reply, use the shortcut #(name of your new Saved Reply).

Step 4: There you go! The customer's first name is added.

 

I've recorded this GIF to show you how Steps 3 and 4 look. Let me know if this helps!Screen Capture on 2021-02-10 at 11-50-11

2 replies

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • Answer
  • February 10, 2021

Hey @matt p11​! While there isn't an "official" hotkey, our Support team use a pretty nifty workaround for this.

 

Step 1: Create a Saved Reply that only contains the first_name variable.

Step 2: Name the Saved Reply something you'll remember - our team use "fn".

Step 3: In your next Inbox reply, use the shortcut #(name of your new Saved Reply).

Step 4: There you go! The customer's first name is added.

 

I've recorded this GIF to show you how Steps 3 and 4 look. Let me know if this helps!Screen Capture on 2021-02-10 at 11-50-11

M
  • Matt P11
  • Author
  • New Participant
  • February 10, 2021

Love that solution, thanks Eric!

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