Is there a way to export conversations?

Question

We want to export full extracts of our conversations from our workspace - how can I do this?

TBelevska · Accepted Answer

Hi ​@Shauna O12​You can export full extracts of your conversations using either Intercom's native options or the Help Desk Migration app.Here’s how each works:Using IntercomYou can request a full workspace export directly from Intercom. Intercom supports several native options like:Download an individual conversation via Export conversationDownlaod conversations in bulk via the APIExport conversation data to CSV: Reports > Data export.Export as JSON to Amazob S3Note:The data may require additional formatting if you're planning to use it elsewhere.You can export conversations from the past 2 years to a CSV file.Exporting to JSON offers historical and periodic export options.Using Help Desk MigrationIf you need a structured export for analysis or platform transfer, Help Desk Migration can help:Sign in to the Migration Wizard and choose Intercom as the source.Select the workspace from which you want to transfer your records.Choose a specific help desk to CSV where to export your conversationsConfigure the export settings based on what data you need (tickets, conversations, agents, contacts, attachments, tags, etc.).Run a free demo to preview how your data will look after export.Tips to consider:Skip attachments if you don't need them.Add any tags to migrated conversations to sort them out in a target platform.Choose to import your newest records in a chronological order, from most recent to oldest.For a full extract, just let the support team know you're looking to export all conversations from your Intercom workspace. They'll guide you through the next steps.

Shauna · Answer

Hey @shauna o12​&#128075;&#127996;Using ourConversations APIto extract full conversations. You'd first have tolist the conversations, and then useGET for individual conversation ID's.You can't do this through the UI - only through the API.

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