Is there a way to keep a teammate assigned when changing inboxes?

Question

We have a tech team that (currently) does not respond to clients but still need the ticket in their inbox so the ticket has to go to the tech team then back to the original assignee but when it switches teams is removes the assignee. Is there a setting I'm missing or a workaround? Thanks!

Roy · Accepted Answer

@calvin h​, in Intercom, the conversation can be assigned to only one team member or one team. Once the tech.team resolves the issue they should note to a teammate or assign conversation back to support/person.

Roy · Answer

Hi @calvin h​, I don't get your question, can you clarify it for me please?You are getting the conversation to Support, forwarding it to Tech.Team and once trying to forward it back Intercom clears assign list? I get it correctly?

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