Is there a way to pin/star important notes within a conversation?

Question

Our team will use the Notes function to add details to some conversations. For example, they'll add a link to a Shortcut ticket if they escalated the issue to another team. We would like to quickly identify/surface these notes for quick action when following up.

Daniel M15 · Accepted Answer

Hey @kathryn b​! Daniel from Customer Support Engineering here &#128295;At the moment, we don't offer a functionality like this for notes. However, I can totally see why this would be useful - and I could see myself using this too! &#128515; I know how easy it is for those notes to get buried!If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group &#128522; And remember to keep your eyes on our Built For You page to stay up to date with all of our latest product announcements and updates &#128064;

Jess Jimenez · Answer

Hey ​@Daniel M15It’s been 2 years since ​@Kathryn Basked the Gods about this and we’re eagerly awaiting a blessing - Are there any updates or is this at least in the pipeline?It’s a fairly standard feature and I can imagine it’s something that most teams would use!

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