Need to recover an old conversation from a customer as I'm investigating a claim, this was cleared so I cannot find it. Is there a way to retrieve this?
Answered
Is there a way to retrieve deleted conversations?
Best answer by Roy
Hello @gina 👋,
Is this customer archived or permanently deleted?
(Archived users are not permanently deleted)
If you permanently delete the user, Intercom will save data for the next 7 days (according to the Intercom help doc).
The best way here will be to contact Intercom support ASAP.
To avoid such cases in the future, you should set-up roles per team member or department.
Manage permissions effortlessly with Custom roles
I hope this will be helpful, Good luck!
+5Hello @gina 👋,
Is this customer archived or permanently deleted?
(Archived users are not permanently deleted)
If you permanently delete the user, Intercom will save data for the next 7 days (according to the Intercom help doc).
The best way here will be to contact Intercom support ASAP.
To avoid such cases in the future, you should set-up roles per team member or department.
Manage permissions effortlessly with Custom roles
I hope this will be helpful, Good luck!
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