Need to recover an old conversation from a customer as I'm investigating a claim, this was cleared so I cannot find it. Is there a way to retrieve this?

Hello @gina👋, Is this customer archived or permanently deleted? (Archived users are not permanently deleted)If you permanently delete the user, Intercom will save data for the next 7 days (according to the Intercom help doc).The best way here will be to contact Intercom support ASAP.To avoid such cases in the future, you should set-up roles per team member or department. Manage permissions effortlessly with Custom rolesI hope this will be helpful, Good luck!

Is there a way to retrieve deleted conversations?

Is there a way to retrieve deleted conversations? | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded