Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom? | Community
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Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom?

  • July 5, 2021
  • 4 replies
  • 204 views

Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

Best answer by Roy

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day

4 replies

Roy
Top Expert ✨
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  • Top Expert ✨
  • Answer
  • July 6, 2021

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day


  • New Participant
  • April 7, 2022

Could I request an update on this feature? It's very important to my organization to be able to turn these off.


  • New Participant
  • April 11, 2022

I agree. I would love this feature as well.


  • New Participant
  • November 24, 2022

Same here - it's frustrating my customer service team and impacting their adoption of intercom.