Isolate unread messages

Question

I would like to be able to see only “new” messages from clients like a filter “read” and “unread”. Is it possible ? Thank you!

Nur Nahid · Accepted Answer

Intercom doesn’t currently have a dedicated “new/unread only” filter in the inbox, but you can achieve something similar.Here’s how:In your Inbox, you’ll see blue dots next to unread conversations,those are your “new” messages.You can also switch to the “Assigned to me” or “Unassigned” views to focus on new incoming chats that haven’t been handled yet.Another option is to create a custom view using filters (like “Last reply from user” and “Status is open”),this gives you a quick list of the most recent or unread conversations.Not exactly a single “unread only” button, but these filters can make it easy to track just the new messages that need your attention

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