Intercom doesn’t currently have a dedicated “new/unread only” filter in the inbox, but you can achieve something similar.

Here’s how:

• In your Inbox, you’ll see blue dots next to unread conversations, those are your “new” messages.

• You can also switch to the “Assigned to me” or “Unassigned” views to focus on new incoming chats that haven’t been handled yet.

• Another option is to create a custom view using filters (like “Last reply from user” and “Status is open”), this gives you a quick list of the most recent or unread conversations.

Not exactly a single “unread only” button, but these filters can make it easy to track just the new messages that need your attention